Refund policy


Returns Policy

What happens if something I ordered is faulty

If you believe your item is faulty, please send an email to with details of the fault and we will be in touch.

If the item you’ve purchased has a minor fault, then we will offer you a refund, repair or replacement.  However, if your item has a major fault then you can choose to either receive a replacement or refund. 

Unfortunately, we do not offer a return for a change of mind.

Nothing in our Returns Policy restricts your ability to make a claim that may be available to you for failure to comply with a guarantee under the Australian Consumer Law.

How Do I Return an Item?

You can return the item by:

  • following the instructions on the return label included in your order; or
  • contacting us at where we will send you further instructions.

If you are receiving a refund we will endeavour to process it within 10 business days of receiving the item.