Refund policy

 

Returns Policy

What happens if something I ordered is faulty

If you believe your item is faulty, please send an email to info@gentilhealth.com with details of the fault and we will be in touch.

If the item you’ve purchased has a minor fault, then we will offer you a refund, repair or replacement.  However, if your item has a major fault then you can choose to either receive a replacement or refund. 

Unfortunately, we do not offer a return for a change of mind.

Nothing in our Returns Policy restricts your ability to make a claim that may be available to you for failure to comply with a guarantee under the Australian Consumer Law.

How Do I Return an Item?

You can return the item by:

  • following the instructions on the return label included in your order; or
  • contacting us at info@gentilhealth.com where we will send you further instructions.

If you are receiving a refund we will endeavour to process it within 10 business days of receiving the item.