Please see our most frequently asked questions below. If you still require further assistance, feel free to email us at firstname.lastname@example.org and we will gladly be in touch.
- What is Gentil?
Gentil is an Australian women’s intimate wellness brand creating natural and efficacious products that elevate holistic health. Our products are aimed at the support and maintenance of women’s intimate wellness.
- Who are Gentil products for?
Gentil products are for women at all ages and stages of life.
- Are your products natural?
We use a combination of natural and safe synthetic ingredients to create a healthy internal environment.
- Are Gentil products safe for people who are pregnant and/or breastfeeding?
Please do not consume Gentil supplements while pregnant or breastfeeding, out of an abundance of caution. Please consult your medical practitioner before taking any supplement or medication.
- Do Gentil products have any certifications?
Take Care of U is a listed medicine on the Australian Register of Therapeutic Goods (ARTG) which is maintained by the Therapeutic Goods Administration (TGA), Australia's therapeutic goods regulatory authority.
- Where are your products made?
Our products are developed in Australia and made from a combination of local and internationally sourced ingredients of the highest quality.
- How do I know your ingredients are safe?
All of our ingredients are approved for use within Australia. Our formulations have undergone rigorous testing to ensure they are of the highest quality and optimised for women’s intimate wellness.
- Are your products vegan and cruelty free?
Yes, all of our products are vegan and cruelty-free.
- Do your products have an expiration date?
Yes. Please see your individual product for the expiration date, printed on the bottle.
- Where should I store my Gentil products?
Store your products out of direct sunlight. Check the packaging of your individual product for specific information on temperature.
- What is Take Care of U and how do I take it?
Take Care of U is a daily supplement for the support and maintenance of the urinary tract. It helps to relieve symptoms of medically diagnosed cystitis. It contains natural ingredients and is listed on the ARTG. The recommended daily dose is 1 capsule taken twice daily or as directed by your health professional.
- Can I cancel an order once it has been placed?
Our warehouse sends out orders as quickly as they can, so if you need to cancel or change an order please email email@example.com with your order reference number. If your order has already been dispatched, it cannot be cancelled or changed.
- Where do you ship to?
We ship domestically within Australia. We ship internationally to the United Kingdom, The United States, Canada and New Zealand.
- Do you offer free shipping?
We currently offer free standard shipping within Australia. For international orders please see the shipping rates during the checkout process.
- How long will my order take to arrive?
We endeavour to deliver your order as soon as possible, however backlogs with our postage carrier can occasionally cause delays. Please expect orders within Australia to arrive within 5-10 business days depending on your location.